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PROFESSIONAL SUMMARY
Energetic, approachable leader and team player who has
successfully worked as a Project Manager with a variety of functional
and business groups. Overall, an organized, effective problem solver
with the following experience and achievements:
Area of Specialization/ Highlighted
Achievements and Results:
Project Management:
Managed multiple, simultaneous, complex projects from
end-to-end throughout the full SDLC. Balanced project deliverables while
honouring quality and time measures. Created project management
collateral including project plans, schedules, budgets, estimations, and
statements of work. Experience using Agile software development
methodologies while at JustSystems.
Strategic Planning and
Analysis: Engaged in high-level, strategic
planning with various stakeholders. Gathered and analyzed requirements
from Sales, Marketing and customers then translated into R&D schedules
to successfully achieve company’s business goals at JustSystems.
Analyzed product defects that had escaped to the field and recommended
improvements to internal processes where systemic problems were
indicated while at Motorola. This resulted in the successful deployment
of several improvements to internal processes.
Business Development and
Client Relationship Management:
Established and maintained valuable client
relationships with Fortune 500 companies like FedEx and Cisco. Was
instrumental in repairing relationship with one client (Nintendo) while
at Blast Radius; end results were finalizing customer acceptance of
original project deliverables and a signed contract for $80,000 USD for
additional services work.
Leadership and Communication:
Facilitated meetings with various teams (local and
international), functional groups and customers. Communicated project
status to senior management, clients, and team members. Led R&D teams
ranging from 4-12 members.
Business Process Improvement:
Process owner and contributor to process improvement activities.
Gathered requirements for process flow procedures, analyzed and made
recommendations to procedures, and implemented changes to keep processes
up-to-date. Extensive experience working with Six Sigma methodology at
Motorola. While at Blast Radius, established defect tracking process for
one product that contributed to efficiently clearing out the defect
backlog by 90%.
Training Development and
Delivery: Prepared training collateral and
delivered training for internal processes and tools. Training sessions
were in a classroom setting and delivered regularly to Motorola Richmond
and international Motorola sites. Audience size ranged from one-on-one
to 30 members.
Metrics
Development: Created and prepared metrics
for regular senior management review to monitor organization
effectiveness. These metrics proved critical during audits and in
Motorola Richmond’s TL9000 and ISO-9001 certifications and achievement
of SEI SW-CMM Level 5.
Release Management: Managed
the release of software builds while at Motorola. Moderated release
meetings, liaised with internal departments and other Motorola sites
regarding project status, audited release content and successfully
transferred completed product to the commercial distribution center.
PROFESSIONAL EXPERIENCE
Project Manager
JustSystems, Vancouver, BC, Canada
—
03/2006
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Present
(Worldwide leader in XML solutions and largest
independent software vendor in Japan)
Extensive experience as Project Manager
for multiple, complex software development projects throughout the full
SDLC using Agile Methodologies. Deliverables are mainly desktop
application products. R&D teams range from 6-12 members, and work with a
variety of programming languages and frameworks e.g. C/C++/C#, Java,
.NET.
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Develop and maintain project
management collateral (e.g. schedules, estimations, project plans).
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Perform resource management,
risk-analysis, risk-mitigation and scope/change management to ensure
project deadlines are met.
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Work hands-on with R&D teams to track
project progress. Provide status reporting to senior management and
other stakeholders/functional areas.
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Liaise with various functional groups
(Sales, Finance, Product Management, Marketing, IT) to ensure
software products successfully go to market (e.g. ensure timely and
accurate Website updates, create email templates for sales
transactions, etc).
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Participate in cross-functional
strategic roadmap planning and requirements gathering sessions.
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Process owner and contributor to
process change/improvement activities.
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Manage internal IT projects e.g.
implemented new time-tracking system for the Vancouver office.
Analyzed then implemented requirements, created training materials,
then organized and presented
roll-out sessions to various departments (including senior
management). Resulted in a 70% increase in time entry compliance.
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Acted as Quality Assurance Manager
for 4 months, and on an as-needed basis.
Project Manager
Blast
Radius (Products Division), Vancouver, BC, Canada
— 10/2003
– 02/2006(Successful
Vancouver-based online marketing firm well-known for creating
award-winning web sites. The Products Division created cutting-edge
technologies to solve content authoring and collaboration challenges)
*Note: JustSystems Canada Inc. acquired
the software division of Blast Radius in March 2006
Project Manager for client-delivered
technical solutions as well as pilot programs. Deliverables were
typically software customization implementations and teams ranged from
3-4 members. Budgets ranged from $50,000-150,000 USD.
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Developed and maintained successful
business relationships with clients such as Cisco, FedEx, and
Nintendo.
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Created project collateral (e.g.
project plans, budgets, statements of work, requirements docs).
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Managed and communicated project
expectations to all stakeholders.
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Acted as first line of support for
field-reported issues and customer inquiries, and ensured follow-up
actions were taken.
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Ensured that lessons learned were
extracted and documented for future reference. End results were
reported positive customer experiences, repeat business engagements
with satisfied customers, and valuable feedback.
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Process owner and contributor to
process change/improvement activities. Created templates for project
collateral documents.
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Managed government-sponsored SRED
programs. Worked closely with Deloitte & Touche to audit
experimental development work in order to get federal and provincial
tax credits. End result was getting Blast Radius $50,000-75,000 back
each year for 2003-2005 inclusive.
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Project Manager for desktop
application products. This role carreid over to JustSystems after
its acquisition of the Blast Radius software division. For a
description of that role and its responsibilities, please see the PM
description under JustSystems.
Analyst Team Lead
Motorola
Canada Ltd, Richmond, BC, Canada
— 01/2002
– 06/2003
(The Motorola Richmond office was involved with
wireless technology and was the development center for the GPRS Support
Node. Launched the first commercial GPRS network worldwide).
Led a team of 7 members from various
functional groups with a mandate to perform analyses of product problems
that had escaped to the field.
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Chaired weekly team meeting, prepared
agendas, and delegated work assignments.
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Analyzed product problems that had
escaped to the field, then recommended improvements to internal
processes where systemic problems were indicated.
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Prepared metrics for regular senior
management review to monitor organization effectiveness.
Software CM Administrator
Motorola
Canada Ltd, Richmond, BC, Canada — 08/1998 – 06/2003
Managed software releases, made significant
contributions to process improvements, and provided site training.
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Managed the release of software builds
from R&D to the commercial distribution center.
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Developed, implemented, maintained and
enforced adherence to internal processes (using the Six Sigma
methodology). Subject matter expert for audits.
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Delivered training sessions and
developed training materials for internal processes and tools
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Administered the change management
tool—created and deployed the design of lifecycles and attributes
for defect tracking records, provided user support, and wrote SQL
scripts to generate regular project status reports for senior
management review.
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Developed and implemented CM knowledge
transfer to Motorola China, resulting in a successful facility
transition.
Configuration Management Specialist
Dynapro
Systems Inc., New Westminster, BC, Canada
— 06/1995
– 07/1998(Private company specializing in
touch-screen technology. Successfully deployed multiple families of
touch-screen products)
Configuration Management focus.
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Organized and maintained bill of
material information, provided user support, prepared and delivered
training for this tool to an audience of approximately 20 users.
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Controlled soft copy library and
distribution of documentation.
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Supervised department’s filing clerk.
EDUCATION
Simon Fraser University, Burnaby, BC, Canada
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Bachelor of Business
Administration (BBA), graduated in 1994 (Marketing and International
Business Focus, Psychology Minor, Certificate in the Liberal Arts)
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Awarded President's Entrance
Scholarship.
TECHNICAL KNOWLEDGE
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Microsoft Office—Project,
PowerPoint, Excel, Word, FrontPage, Visio.
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Change Management Tools—Rational ClearQuest, PVCS Dimensions (PCMS).
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Project/Time Management
Tools—Primavera (Evolve), Journyx.
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Customer Relationship Management
(CRM) —Salesforce.
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